Before
- Every store has its own chat number, and each store's staff reads and types up orders between billing customers at the counter.
- Items that turn out to be out of stock are found while packing, and the customer gets a call to change the order.
- Totals, delivery slots and replies are worked out by hand, one message at a time.
After
- Orders from all store numbers land in one queue, tagged by store, with the items already read from the message (Hindi, English or Hinglish).
- Stock at that store is checked first; anything missing gets a suggested substitute for the customer to accept before packing.
- A reply with the bill, substitutes and a delivery slot is drafted. Staff edit and approve; nothing is sent on its own.
Order queue
Sample messages from five store numbers. Click one, or paste your own below.Paste a new message
Try your own mix of Hindi, English and Hinglish. Items not in the sample catalogue are marked "needs a look", never guessed.
How the desk works
- Collect. Messages from each store's number come into one queue, tagged with the store and time. In a pilot this connects to the business chat accounts you already use, after you agree to it in writing; the store numbers stay the same for customers.
- Read. Each line is matched to the store's catalogue: common Hindi names (aata, doodh, ande, tamatar, pyaaz), brands and sizes (5 kg, 1 litre, aadha kilo, 1 darjan, x2). This demo uses a deterministic parser with a small sample catalogue; a production build adds a language model held to your catalogue, with this parser kept as a test check.
- Check. Stock at that store decides what's confirmed, what's short and what needs a substitute (same type, nearest price). Vague lines like "1 dal" or "wahi purana saman" are marked needs a look and turned into a question.
- Draft. The reply lists the bill in ₹, the substitutes to accept, delivery charges and the next open slot. Staff edit and approve every message.